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2-Step Verification
What is 2 step verification?
2 step verification adds an extra layer of security to your account, so we know it’s really you. With 2 step verification, your account will be protected by both your password and information sent to your phone.
Every time you access your account, you will be required to enter your password and a verification code. Depending on which option you select at set up, you will receive your unique code from either Google Authenticator or it will be sent directly to your phone.
You can manage your 2 step verification settings in your account, including managing your ‘Trusted devices’. This feature allows you to add a device to your trusted list which means you will not be required to enter a verification code every time you access your account on that device.
Managing your 2-step verification:
Settings for 2-step verification can be found in the following location:
- Log in to your account.
- Go to “Settings” section in the menu (wheel cog symbol).
- Select “Security” tab.
How do I set up 2-Step verification?
- Click on “Enable” next to “2-Step Verification”.
- Follow the simple on screen instructions.
How do I reset 2-step verification?
- Click on “Edit” next to “2-Step Verification”.
- Click the “RESET” button.
- Click “CONFIRM”.
My verification code keeps getting rejected. What should I do?
This might happen if the time on your Google Authenticator app is not synchronised correctly.
To make sure that you have the correct time:
- Go to the main menu on the Google Authenticator application.
- Click “Settings”.
- Click “Time correction for codes”.
- Click “Sync now”.
In case your verification codes are still getting rejected after time synchronization please contact our Customer Support Team for assistance.
My phone was lost or stolen. What should I do?
Please get in touch with our Customer Support Team and we will help you regain access to your ecoPayz Account.
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